Return and Exchange Policy

There will be no refunds for any reason.

Every product you buy from oregonairstone.com comes with a 30 day limited warranty. The warranty applies to products that have been confirmed as defective by oregonairstone.com, which may be replaced (at our sole discretion). We only exchange goods if there is a manufacturers defect. In circumstances where you consider that a product is defective, you should promptly contact us at info@oregonairstone.com with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

For assistance or to exchange a defective product, please email us at info@oregonairstone.com
To be eligible for an exchange, your item must be “minimally” used and in virtually the same condition that you received it. Your returned item needs to be accompanied by a receipt, proof of purchase or order confirmation email.

All of that legal jargon aside we want you to be happy with your purchase. In over 2 decades of building thousands of air diffusers we have only had 1 returned with a manufacturing defect.

Rick Goche, Owner